Covid-19 Treworgey Cottages

 

Staying Safe on your holiday

On this page, you'll find information on the measures we're taking to keep our guests and staff as safe as possible during the coronavirus pandemic, and how these may affect your stay.  Be reassured that whilst taking stringent care, we will keep as many of our facilities available as possible. 

Please take the time to read the section on 'doing your bit', as all guests must follow these rules if choosing to stay at Treworgey.  Thank you. 

 

Cancellation terms and Covid

We have relaxed our usual terms for cancellations due to government travel restrictions in response to the pandemic.  Here are our current terms for covid-related cancellations: 

In the case of a national lockdown, or a local/regional lockdown in your area or ours that renders you unable to travel, we will offer to move all monies paid to a future date, or a full refund minus an admin fee of £75.  

If you, or any of your party, are unable to travel for any other reason such as illness (this includes Covid-19), shielding or requirement to self-isolate, you will be liable for the full cost of the booking.  We will endeavour to re-let the cottage for you, and if successful, will refund what we are able to recover for you.  Please note that several insurers are providing cover for this eventuality for UK holidays, so we strongly recommend taking out UK travel insurance. 

 

Measures we are taking

  • We have developed detailed new cleaning protocols in line with advice from leading industry bodies (see here).  

    Unlike many cottage establishments, we have not extended our changeover hours, but instead are bringing in extra staff on changeover days.  However, please please vacate the cottage on time (by 10am) to make this whole process possible for us in the limited time we have.  Thank you.

  • We are running a regular cleaning regime in all communal areas

  • We provide handwashing facilities or hand sanitiser (of appropriate formulae) at all appropriate spots around the site. 

  • We are taking various measures to ensure social-distancing is possible whilst using our facilities (see more below). 

Please do your bit

  1. PLEASE depart your cottage on time (by 10am), to enable us to follow stringent and comprehensive new cleaning protocols.
  2. On your departure:
    • Please put a load of crockery and cutlery into the dishwasher (please don’t unload it if finished before you go).
    • Please remove all food from the cottage
    • Please take care to remove rubbish from every room and put into the outside bins for your cottage.

 

  1. Make use of our hand-washing facilities and the hand sanitiser provided before and after using any communal areas.

  2. Please make sure you are present for any supermarket deliveries.

  3. Follow government behavior guidelines in all respects, both at Treworgey and in the local area. 
  1. If you have symptoms of Covid-19 within 14 days of your arrival, please do not come on holiday (in line with government advice)

  2. If you develop symptoms during your stay, please travel back home immediately (in line with government advice) and inform us of the situation. If you are unable to travel home and have to self-isolate in your cottage, please note that you will be liable for any costs incurred due to the cancellation of future guests.

 

Digital guidebooks 

On arrival, you will find on the table a link to our new digital guide - this will include all information from all the local information folders that also sit in the coffee area of our Information Room, and on the cottage kitchen tables.  You'll be able to browse all the info without sharing a printed folder with other guests.

 

 

 

What our visitors have to say:

'This visit has been very comfortable in Elm, which is beautifully presented and immaculately clean and tidy." EILEEN, ROBERT& CATHERINE NONA.
"Thanks for all your hard work to make our week here so lovely. Everything is so clean and the cottage is cosy and home from home as always. Love the new changes and the beds are so comfortable!" SHARON&AL SOUTAR AND SHEIIA & BERNIE VOUTERSCH
Trelawney Barn is everything we’d hoped for and more. Clean (very!), stylish, practical and beautifully converted. All of the facilities are wonderful. We will be back. CLAIRE, GORDY, P & R (3 year old twins), BUCKS
"Lovely cottage/grounds. First class accommodation -the attention to detail is terrific. Everything conveniently situated but very discreet -excellent. We will certainly be coming back to revisit soon." MIKE & URSULA JONES.
"What a wonderful find. It exceeded our expectations. An idyllic location and beautiful farmhouse which lends itself to a wonderful family holiday. The attention to detail in the property is very noticeable. With many thanks." THE WELLS AND MOORE FAMILIES
"Lovely cottage -felt really at home here -you have thought of everything!! Very clean and smelt really fresh." STEVEN AND JUUE SIDDAlL
"We have had lovely stay in Laurel Cottage. Thank you to everyone at Treworgey for making our stay very special - ­all the details large and small really count and put Treworgey ahead of any of the competition! Thank you. Look forward to returning next year." THE CURRIE FAMILY
"Another delightful stay at Treworgey. Thoughtfulness and attention to detail shine through. We shall be back again sometime soon." ROSY & JIM
"It is rare to find a cottage that is everything you hope for as Laurel is. Absolutely beautifully put together - even the garden is perfect and of course the stunning view. In terms of comfort -wow!! The beds are fantastic, warm heating, spotlessly clean bathrooms. One in a million and we will be back!!" STEPHEN, LESLEY, HARRY & MOLLY BOYD
"Gorgeous, cosy cottage with everything you could wish for in it. Very laid back and relaxed atmosphere. Every little detail has been well thought of here. All in all a wonderful holiday and we have already booked to re-visit again next year." LISA, MICHAEL & THOMAS DIXON, DARLINGTON


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