Staying Safe this Summer
We are re-opening on 4th July.
On this page, you'll find information on the measures we're taking to keep our guests and staff as safe as possible during the coronavirus pandemic, and how these may affect your stay. Be reassured that whilst taking stringent care, we will keep as many of our facilities available as possible.
Please take the time to read the section on 'doing your bit', as all guests must follow these rules if choosing to stay at Treworgey. Thank you.
Measures we are taking
We have developed detailed new cleaning protocols in line with advice from leading industry bodies (see here). These include (among other things) viricidal disinfection of all high-contact areas in your cottage (from light switches to remote controls, door knobs to kitchen surfaces), appropriate PPE for our team, careful handling of dirty and clean linen (separate gloves and baskets), hot washing of all linen and towels, removal of secondary layers on duvets, pillows and mattresses between every stay, removal of cushions and throws from beds, and much more.
Unlike many cottage establishments, we are not extending our changeover hours, but instead are bringing in extra staff. However, please please vacate the cottage on time (by 10am) to make this whole process possible for us in the limited time we have. Thank you.
We will run an enhanced cleaning regime in all communal areas
We will provide handwashing facilities or hand sanitiser (of appropriate formulae) at all appropriate spots around the site.
We will take various measures to ensure social-distancing is possible whilst using our facilities (see more below).
Please do your bit
- PLEASE depart your cottage on time (by 10am), to enable us to follow stringent and comprehensive new cleaning protocols.
- On your departure:
- Please put a load of crockery and cutlery into the dishwasher (please don’t unload it if finished before you go).
- Please remove all food from the cottage
- Please take care to remove rubbish from every room and put into the outside bins for your cottage.
- Make use of our hand-washing facilities and the hand sanitiser provided before and after using any communal areas.
- Please make sure you are present for any supermarket deliveries.
- Follow government behavior guidelines in all respects, both at Treworgey and in the local area.
- If you have symptoms of Covid-19 within 14 days of your arrival, please do not come on holiday (in line with government advice)
- If you develop symptoms during your stay, please travel back home immediately (in Iine with government advice) and inform us of the situation. If you are unable to travel home and have to self-isolate in your cottage, please note that you will be liable for any costs incurred due to the cancellation of future guests.
Our riding school will be open from 4th July. We are taking various measures including disinfecting high contact areas on tack between riders, disinfecting hat straps and body protectors between riders, providing disposable hat liners and ensuring social distancing in the yard. Our team will have suitable PPE if they need to come close to a rider for safety reasons. At the moment, we believe we will not be able to run our pony clubs but this will be under constant review depending on government advice.
We plan to offer animal feeding in much smaller groups than usual - each cottage will be allocated two mornings to join us for communal animal feeding of outside animals, and we will take various measures to ensure social distancing. For the rest of the week, you will be able to visit the animals as a household, with handwashing or sanitiser available where appropriate.
For the time being, we will not be running our kids clubs. Kids clubs are not allowed to take places at the moment anyway in England unless on school premises. For our pony clubs, we also have safety worries concerning shared equipment, difficulties with social distancing, and issues of safety in pony clubs that could arise if staff are not able to physically help children with their balance, or with getting on and off. If this changes later in the summer, we will let guests know before arrival.
Our playground and 'indoor beach' will be open from 4th July. Our Indoor Beach is enourmous and extremely well ventilated, so following risk assessment, we have concluded that it is equivalent to an outdoor playground. For now the playroom and soft play will have to remain closed but we will re-open them as soon as we safely can in line with government guidance.
Buckets and spades will not be found in the play areas, but can be borrowed from the info room. After your stay, PLEASE RETURN these to the OFFICE - we will then quarantine them before their next use.
Depending on the dates of your stay, the pool may be open, but it may be on a system whereby you book private slots. Again, depending on the dates, the spa pool, changing rooms and sauna may not be able to open.
Our court will be open as normal. Please bring rackets and balls if you have them - otherwise we do have some to lend and will have a system to clean them between guests.
Our on-site kitchen will be open as soon as we are to provide delicious home-made meals to your door.
Info room and farm stall
These will be open, with sanitiser available (and handwashing facilities) and we will ask guests to stick to social distancing rules. All our information folders (normally in the information room) will be produced in digital format - a link will be provided to all guests.
For the moment, Cheryl will not be offering spa treatments given the close-contact nature of these, but this will be under constant review according to government and industry advice.
On arrival, you will find on the table a link to our new digital guide - this will include all information from all the local information folders that normally sit in the coffee area of our Information Room, and on the cottage kitchen tables. You'll be able to browse all the info without sharing a printed folder with other guests.
What our visitors have to say:
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