Frequently-asked questions

Your cottage will be ready for your arrival at 4pm. 

Please leave by 10am on the day you depart.

We have a licensed riding school at Treworgey, just for the use of our guests. We offer riding lessons, and supervised hacking through the beautiful countryside around Treworgey. For more detailed information on riding at Treworgey, please visit the riding page of this website. 

If you would like to take the catering out of self-catering why not let Jane from Coombe Kitchen Meal Service do the shopping, chopping and preparing so all you have to do is pop it in the oven – frozen, home-cooked suppers can be ordered to be ready in your freezer for when you arrive. Thursdays and Fridays are afternoon tea and cake days, again delivered to your cottage. For the current menu, prices and more information please visit the food page of this website.

We have an EV charger that you can book during your stay using our online booking system.  It operates on a pay-as-you-go system. 

If you would like a night out without the children, we are usually able to organise a local babysitter who we know well. Please contact us to discuss your requirements and for current rates.

If you would like to venture out for a non-doggy evening we do ask that you don't leave pets unattended in your cottage, but we are usually able to organise a dog sitter for you. Please contact us to discuss your requirements.

If you would like to spend a day out at a dog-free attraction such as the Eden Project, you might like to contact the good local kennels at Pelynt who offer daily terms - visit www.pelyntkennels.co.uk for more information.

If you would like to forget about domestic chores and for us to organise for your cottage to be refreshed during your stay we are very happy to arrange maid service for you. Please contact us to discuss your requirements and for current rates.

For two week (or longer) stays, we provide a change of linen and towels at the end of your first week – please just let us know if you would like us to bring a basket of linen to your cottage for you to change yourself (we will collect the discarded linen too) or if you prefer for someone to come in to change the bed(s) and clean round for you. If so we will do our best to arrange this at a mutually convenient time.

If you would like to indulge in some spa treatments, we have an onsite therapy room where resident therapist Cheryl provides a variety of pampering services. Please visit our spa page for further details and a list of treatments available.  

For an extra special welcome, you can order one of our hand-picked hampers, full of delicious local goodies.  Just add to the booking when you book a stay online, or ask our office to add one to your booking.  We offer a choice of two hampers, please see the food page for more details.

We have a local produce stall in the Information Room.  You will find locally produced apple juice, drinks, jams, chutneys, chocolate and other goodies.  In the freezer you'll find meat and fantastic sausages from our local butcher. Other than milk and eggs, this doesn't have fresh produce.  

Breakfast Boxes can be ordered ahead and delivered to your cottage by Jane for your arrival. Please see the food page for more details.

If you would like to order a fuller range of groceries for your arrival, food4myholiday.com have a good range of local produce as well as basic essentials such as cereals, tins etc and can deliver to your cottage. Tesco and Waitrose also deliver to Treworgey. If you do order from the supermarkets please enter your cottage name into the delivery address (the drivers have generally been here enough times to know the cottages individually) and please make sure you choose a time slot when you will be at the cottage as we are unable to guarantee that we will be able to be around to accept these deliveries on your behalf – Janice at Lower Killigorrick or Food4MyHoliday will contact us, but Tesco or Waitrose might not.

Delivered to your cottage by Cornwall Bike Hire. Great bikes (including ones with electric motors to battle all these hills!) delivered to you at Treworgey. Choices for all the family including child seats. Call 07950 774067 or visit https://www.cornwallbikehire.co.uk/

Each cottage has at least one bath and one shower. Some of the one-bedroom cottages have a shower over the bath, some have separate showers. Every bathroom has heated towel rails.

Every kitchen has a dishwasher, fridge-freezer, washer-driers and microwave ovens as well as built-in cookers - most with fan ovens and ceramic hobs.  There is a smoke detector and fire extinguisher.  We provide washing-up liquid, dishwasher tablets, salt and pepper, dried herbs, cloths, cleaning products, one loo roll per loo, guest toiletries and Emergency Box for any small items you might have forgotten. We don’t supply clothes washing powder, but a small supply of ‘eco’ products is for sale by honesty box 24 hours in the Information Room.

Quality 100% cotton linen, really soft non-allergenic pillows and duvets, cotton sheets. Sheets and blankets available by special request. Because babies often do not like strange bedding, we do not supply cot bedding – only the mattress and cot sheet.  All beds are made up on arrival.

Yes, we provide thick, fluffy hand & bath towels, and tea towels. Swimming towels are not provided but are available to be hired.

Every cottage has its very own private cottage garden with lawn, flower borders, shrubs and climbing plants. High-quality garden tables and chairs are provided with a sun umbrella during the summer months. There is a barbecue – but please bring your own charcoal.

Yes, each cottage has a TV with freeview or freesat. All TV's are smart TV's, there's a DVD library available 24hrs in the Information room, please request a DVD player from the office.

No, we ask our guests please not to smoke inside the cottages.

Heating (on biomass), water and electricity is included in the price. Several cottages have under-floor heating in selected rooms, particularly bathrooms. We also provide logs for a roaring fire – and kindling, matches, firelighters and instructions.

• Fresh flowers when you arrive (from our own gardens and hedgerows whenever possible)

• A welcoming tea tray with fresh flowers, fair trade tea, cafetiere coffee, Cornish clotted cream shortbread and local apple juice

• At Christmas we provide a Christmas Tree (just bring your own decorations!) and your tea tray will be filled with Christmas goodies

• Cards and board games 

• Washing up liquid, dishwasher tablets, dish cloths, tea towels, cleaning products, vacuum cleaner, bin liner for each bin and a spare

• Guest toiletries in all bathrooms

• An ‘Emergency Box’ filled with useful items that are easily forgotten (eg. toothbrush, razor etc)

• A toilet roll for each bathroom - please add toilet rolls to your food shopping list

• A cot on request, with bottom sheet but please bring top bedding

• A high chair and various other baby equipment on request (see our Little Ones Page)

• Permanent stairgates in all family cottages

• 24 hour access to our Information Room with coffee and tea facilities, tennis rackets, badminton rackets, Hint Hunt sheet and wildlife tracking sheets for the farm, stacks of local info and what’s on, board games to borrow.

• Use of Treworgey’s facilities – games rooms, heated pool (seasonal), tennis court, indoor beach, soft play, sandpits, playground, woodland walks, Information Room and our 170 acres to explore.

We provide our own big fluffy white bath towels and hand towels for guests to use in the cottage. However we don’t provide swimming towels for use at the pool or the beach. If you prefer not to bring your own swimming towels, you can choose to hire these for your holiday at £5 per towel to cover laundering. Please just let us know how many towels you would like on your booking form and we will have them ready in the cottage for you when you arrive.